Hotel Reservations Coordinator Jobs

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Reservations Co-ordinator Job at Kamel Park Hotel

Location: Kisii

Reporting to: Front Office Manager

Overall Purpose

We are looking for a Reservations Co-ordinator to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Reservations Co-ordinator responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities for the Reservations Co-ordinator Job

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Any other duty as assigned from time to time.

Reservations Co-ordinator Job Qualification

  • Front Office Management diploma/certificate
  • CPS certificate will be an added advantage
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role with at least 3 years’ experience in the hospitality industry

Personal Attributes

  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS among others
  • Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.

How to apply:

If you believe you have what it takes to handle this challenging position, kindly apply via email to [email protected]

Deadline: 15th October 2018


Source – Career Point Kenya