Safaricom’s Zuri chatbot is now available on WhatsApp


Safaricom’s plan to automate their customer service seems to take greater steps each coming day. 

The Zuri chatbot is now available on Whatsapp.

Previously, Zuri was only accessible to Telegram and Facebook Messenger users.

Although Facebook is a popular app, its child Messenger has not picked up in person to person conversations. Messenger recently has featured chatbots from organisations seeking to better their customer service transactions.

Telegram, on the other hand, is not much popular despite having superb features, more Kenyans have not tried it.

The predominant WhatsApp has stricken Safaricom’s plan in introducing Zuri to reach more customers.

The Zuri chatbot can help you with the following services.

  • Mpesa reversals
  • Managing your subscriptions
  • Paying bills
  • Balance checking and airtime top-up
  • Safaricom home internet services and
  • Other banking services like M-Pesa, M-Shwari and KCB- Mpesa

Being a bot and not a human being, the bot will only respond to pre-predicted queries and will not be able to answer questions about your spouse or friend. 

According to the privacy policy, your chats with Zuri will be saved for quality betterment purposes.

Try out Safaricom Zuri on the following platforms:




Alternatively, you can access the bot on WhatsApp by sending a WhatsApp message to the number +254722000100

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