Home Technology Safaricom’s Zuri chatbot is now available on WhatsApp

Safaricom’s Zuri chatbot is now available on WhatsApp

Safaricom’s plan to automate their customer service seems to take greater steps each coming day. 

The Zuri chatbot is now available on Whatsapp.

Previously, Zuri was only accessible to Telegram and Facebook Messenger users.

Although Facebook is a popular app, its child Messenger has not picked up in person to person conversations. Messenger recently has featured chatbots from organisations seeking to better their customer service transactions.

Telegram, on the other hand, is not much popular despite having superb features, more Kenyans have not tried it.

The predominant WhatsApp has stricken Safaricom’s plan in introducing Zuri to reach more customers.

The Zuri chatbot can help you with the following services.

  • Mpesa reversals
  • Managing your subscriptions
  • Paying bills
  • Balance checking and airtime top-up
  • Safaricom home internet services and
  • Other banking services like M-Pesa, M-Shwari and KCB- Mpesa

Being a bot and not a human being, the bot will only respond to pre-predicted queries and will not be able to answer questions about your spouse or friend. 

According to the privacy policy, your chats with Zuri will be saved for quality betterment purposes.

Try out Safaricom Zuri on the following platforms:

Telegram: https://t.me/SafaricomChatBot

Messenger: https://m.me/SafaricomZuri

Whatsapp: https://api.whatsapp.com/send?phone=254722000100

Alternatively, you can access the bot on WhatsApp by sending a WhatsApp message to the number +254722000100



Premier League offers hope for return with latest development

English Premier League clubs have voted unanimously for the second phase of the Return to Training protocol. The latest development is yet another significant move...

Aisha Jumwa among seven NASA legislatures expelled from House Committees

Malindi Member of Parliament Aish Jumwa has found herself on the wrong side of her party; National Super Alliance (NASA) after she found herself...

Mutahi Kagwe confirms highest COVID infections yet in 24 hours

Health CS Mutahi Kagwe has today confirmed the highest COVID-19 cases as 123 people tested positive for the virus. In the daily briefing, CS Mutahi...

I did not expect to be grilled by Jubilee Disciplinary Committee – Senator Millicent Omanga explains why

Nominated Senator Millicent Omanga has disclosed that she did not expect to be grilled by the Jubilee Disciplinary Committee as she had already explained...

I did not have electricity – Senator Prengei explains why he missed Jubilee’s PG meeting

Nominated Senator Victor Prengei on Wednesday 27 presented himself before the Jubilee Party Disciplinary Committee and explained why he missed a Senate Parliamentary Group...

The truth about Rachael Ruto fleeing from home

Kenyans on social media shared a photo believed to be The Standard newspaper cover for the Wednesday, May 27, 2020 issue. The photo went viral...

Mauritius confirms two COVID-19 cases after 28 virus-free days

Mauritius has confirmed two COVID-19 cases 28 days after its last positive case of the virus. The Island of Mauritius has become an epitome of...

Jimmy Githinji, popular Kikuyu musician, dies in road crash

Popular Kikuyu musician, Jimmy Githinji Wanyuni has reportedly died in a road accident last night. According to reports, the Benga musician died in the late-night...