After users have written complaints regarding the Pixel 6 and Pixel 6 Pro’s fingerprint sensor sluggishness, Google has officially responded through its Twitter profile. However, the company did not offer any solution to the situation, and limited itself to explaining how the component works.
We’re sorry for the hassle. The Pixel 6 fingerprint sensor uses enhanced security algorithms. In some instances, these added protections can take longer to verify or require more direct contact with the sensor. Try troubleshooting steps: https://t.co/uTbifE5Uyo. Thanks. ^Levi
— Made By Google (@madebygoogle) November 6, 2021
The brand attested that “the Pixel 6 fingerprint sensor uses improved security algorithms. In some cases, additional safeguards may take longer to perform checks, or require more direct contact with the sensor.” So this means that there are no issues with the smartphone components or software, and the times recorded for fingerprint unlocking are within what Google considers normal.
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The user also stated that he uses a protective film, and so he activated the touch sensitivity increase function, available through the display adjustments menu in the Pixel 6 operating system. The setting is suggested by Google in these specific cases, but was not enough to solve the problem.
The slowness and unreliability of the fingerprint sensor is one of the main problems pointed out in the new Google phones, including by renowned analysts of the main technology portals. The Pixel 6 line is the first that brings fingerprint sensors below the screen, since until Pixel 5 the company bet on the feature located on the back panel of the device – with the exception of Pixel 4, which didn’t even bring the component and only bet on the unlocking by face recognition.
It is possible that the situation will be normalized with the next updates of the Pixel 6 line, but as neither Google recognizes problems in the fingerprint sensor, there is no way to confirm that the unlock time will be reduced in the future.